2nd time through the process here. It is great to see the use of overviews and process flows in the buying process. People like to see where they are going and how they are getting there, particularly when they are not dealing in property regularly. This has now been put in place and is great to see.

In addition, the post-settlement checklist is another great ‘artifact’, that adds a lot of value to the RPG team services from the client’s end. Michelle is a fantastic asset to the team.